|
Portable Ramp
Return/Damage Policy
INTRODUCTION
EZ-ACCESS
inspects all items before packaged for transport. Acceptance of
the shipment by the Carrier is acknowledgement that the items
delivered by them were in good condition and properly packaged
when picked up. Despite everyone’s best efforts, there are times
when items become damaged during shipping.
RETURN
POLICY
All orders shipped
EXW. Billed Net 30 upon credit approval, otherwise COD is
available. Visa, MasterCard, Discover, and Amex are accepted.
All return merchandise must have prior factory authorization. No
returns accepted after 60 days from date of invoice or in used
condition and must be in original packaging. Prices subject to
change without notice and custom orders are not returnable. Please verify ship-to address
and provide a valid telephone number for the ship-to location.
Orders returned, refused, undeliverable for any reason, and/or
cancelled in transit are subject to 15% handling and restocking
fee, freight both ways, plus any/all additional fees charged by
freight company. A handling fee of $25 will be
charged on all returned checks. Additional policies may apply.
Please contact customer service for details. Accounts that are
past due are subject to 1½% monthly service charge.
It is your
responsibility, as an authorized EZ-ACCESS dealer, to
communicate our return policy to your customer. If a returned
item does not meet specified guidelines, you will be invoiced
for the return shipment and all other associated costs and no
credit will be given.
PRODUCT
DELIVERY
Upon
delivery, we suggest you have the customer do a quick visual
inspection of shipment to determine if there is any visible
damage to product or packages. Verify the quantity received
matches the shipping receipt.
DROP
SHIPMENT
If your
customer receives a drop shipment that arrives damaged or
incomplete, have the end user contact you, our authorized
dealer, directly (within 24 hours of delivery) to report any
freight damage. EZ-ACCESS will work with you to assess the
situation and arrange for replacement and/or product return.
It is important that the end user retain all packaging
(return merchandise must be in original carton). Please do
not have the end user contact us directly.
DIRECT
SHIPMENT
If shipment
arrives damaged or incomplete to you, our authorized dealer,
contact us directly (within 24 hours of delivery) to report any
freight damage. EZ-ACCESS will work with you to assess the
situation and arrange for replacement and/or product return.
It is important that you retain all packaging (return
merchandise must be in original carton).
IMPORTANT END USER INFORMATION
Returned
merchandise must be coordinated through the dealer where the
product was purchased and is subject to the return policies of
that dealership. All returns, including warrantee returns, must
have a pre-approved return authorization number. No returns
accepted after 60 days from date of invoice or in used condition
and must be in original packaging. We reserve the right to
refuse delivery and/or processing of any item not meeting the
criteria outlined above.
| 
